Trouble solution (video-software)		support contact us

1：Display "Can't load video compress library." or "Can't find video capture device."

Cause：
1．Your camera connection is not correct
2. Your camera didn't buy from our company.

Handle:
Please contact the software seller location.

2: Don't diaplay "OK" in the right small window after start up of the WebPhone.

Cause：
1．The modem error.
2．The setting of the modem port.

Handle：
1．Click the "setup" button,setup the port of the modem.
2．Close the computer and check the modem,then restart the computer.

3：Don't display the remote video after connceted.

Cause：
1．The modem and the line transport error cause the error.

Handle:
1．Disconnect and reconnect.
2．restart the computer and run the application again.

4：The video don't change.

Cause：
1．The other side don't send the video.
2. The line is busy.

Handle：
1．Let the other side send the video.
2．Disconnect and reconnect.

5：The video is not clear.

Cause：
1．The line is busy.
2．The video zoom out

Handle：
1．Zoom in.
2. Disconnect and reconnect.

6：There is any echo.

Cause：
1. The volume is too large。
2. The microphone is close to the sound box.

Handle：
1．Turn down the volume.
2．Don't select the microphone in the master out of the mixer.
3．Take away the microphone from the sound box.

7：The sound delay.

Cause：
1．The line is busy.
2．The modem's rate is too low.

Handle：
1．Disconnect and reconnect.
2．Change the modem.